Reconcile a payout
Match a deposit in your bank account to the donations behind it, and see the platform fee and GST that came out - without recomputing anything for your BAS.
When Stripe pays donations into your bank account, it batches them into a payout. The Payouts screen mirrors each payout and adds the one thing a bank statement can't: the platform fee Together charged and the GST inside that fee. That GST is a credit you can claim on your next BAS.
Before you start
You need:
- The Admin role on your org.
- Stripe connected, with at least one payout already paid into your bank.
Find it
Go to Settings -> Payouts. Payouts are listed newest first, by the date the money is expected to land in your bank.
What each column means
| Column | What it shows |
|---|---|
| Arrival date | When Stripe expects the money to reach your bank. Match this to the deposit on your statement. |
| Account | Which connected bank account the payout went to (if you have more than one). |
| Status | paid once it has landed. in transit / pending while on its way. debited when the amount came back out of your account. failed shows the reason underneath. |
| Payout amount | The exact amount deposited in your bank for this payout. |
| Donations | How many donations make up this payout. |
| Platform fees | The total Together fee taken from those donations. This is GST-inclusive. |
| GST within fees | The GST portion of that fee - the amount you can claim as a credit. |
When a payout doesn't line up donation-for-donation
Two labels explain any difference between a payout and a simple list of your donations. Both are normal, and the screen always makes the figures add up.
"Pending" - a fee that is still confirming
For card donations, Stripe confirms its processing fee a few minutes after the donation settles. Until it does, Together can't show the exact fee, so it shows Pending instead of a dollar amount. It is never shown as $0.00 - an unconfirmed fee and a genuine no-fee donation are different things. The donation still counts in the payout total and the donation count; only its fee and GST are held back, and they fill in automatically.
You'll almost always see a confirmed fee here, because Stripe confirms card fees within minutes - well before a donation is paid out. Occasionally a very recent donation is still confirming when the payout lands.
Example. A $627.00 payout has 3 donations. Two have confirmed fees; the third - a $50 card gift that settled just before the payout - shows 1 pending beside Platform fees. A few minutes later Stripe confirms it, the fee and its GST appear, and the "pending" note clears. The $627.00 deposit never changes - only the fee breakdown finishes.
"Unattributed" - part of the deposit that isn't one of your donations
The payout amount is the exact deposit in your bank. Unattributed is any part of that deposit Together couldn't tie to a specific donation in your account. It's shown under the payout total so the figures always reconcile:
the donations' net + unattributed = the deposit
It appears in either direction:
-
Extra money in. Something landed in the account that Together has no matching donation for - for example a transfer into the account, or a gift that didn't record correctly. Shown as not tied to a donation. Example. A $613.20 payout lists one $500 donation ($482.70 net after fees) and incl. $130.50 not tied to a donation.
$482.70 + $130.50 = $613.20- the deposit. -
Money out. A refund or chargeback on an earlier donation reduces this deposit. Shown as returned to donors. A chargeback and a refund are not the same thing for fees - see Invoices for how each one shows up. Example. A donor is refunded $130.50; the refund lands in a later $352.20 payout that also carries a $500 donation ($482.70 net). The row shows less $130.50 returned to donors (refunds or chargebacks).
$482.70 - $130.50 = $352.20- the deposit.
Either way, the donations shown plus the unattributed line always equal the deposit, so you can tick the payout straight off your bank statement.
Debit payouts - when Stripe takes money back out
Sometimes a payout is negative. The amount shows with a minus sign, the status reads debited in amber once the money has actually gone, and the row explains itself: Stripe withdrew this from your bank account to cover a negative balance on your account (usually a refund or chargeback).
This usually happens when a refund or a lost chargeback is larger than the donations available to net it off. Stripe covers the shortfall by debiting your bank account directly, and mirrors that debit here as its own row so your Payouts list still matches your bank statement line for line. It is not an error and there is nothing to action - the refund or chargeback behind it is already recorded against the donation it came from.
A debit payout carries no donations of its own, so it shows 0 donations and a dash for fees and GST. The gift it relates to keeps its own row in your donation list, marked refunded.
In the CSV export the status stays Stripe's own word, paid - the minus sign on the amount is what marks the withdrawal, so the export still matches Stripe's reports.
Export for your bookkeeper
Select Export CSV to download every payout with its fee and GST split out, one row per payout. Hand it to your bookkeeper or drop it straight into your accounting tool - the GST-within-fees column is what they need for the BAS.